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Our Complaints Procedure

It is our intention to do things right, the first time..

We are committed to ensure our clients enjoy a smooth and successful energy transition to renewable solar. By having this Complaints Procedure it is just one measure we have taken to support that commitment.
n the unlikely event you need to make a complaint you can be assured we shall always take any complaint seriously and we'll do everything we can to resolve matters quickly and satisfactorily.

Sasha Cant
Customer Services

Complaints Policy:

Last updated

26-Mar-2024

Our aim here at Sun Smart UK is to put things right as soon as possible if needed to ensure your satisfaction.

1. Please email the nature of complaint to hello@sunsmartuk.com

Upon receipt of your complaint we aim to respond within 5 working days.

 

2. Sun Smart UK will arrange a convenient date to come and view and/or remedy the situation within 28 days.

 

In the highly unlikely event Sun Smart UK is unable to resolve your complaint having exhausted our complaints procedure, it may be necessary to use another resolution service.

 

Where Sun Smart UK cannot resolve the complaint to your satisfaction and/or agree to the  nal resolution requests con rmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.

Sun Smart UK has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.

You will need to contact Which? Trusted Traders on 02922670040 who can explain if you are eligible to use their Alternative Dispute Resolution.

Get in Touch

01206 670173

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